Jari Rekonen

Background

About Jari Rekonen

I love solving problems, my goal is to find smart solutions while maintaining excellent customer experience and efficency. My 20+ year work history has brought me plenty of experience with consumer electronics, computer hardware, software, customer experience and support. Over 10 years of Team Lead experience has taught me the importance of teamwork, communication and what really brings a team together. I have received excellent feedback for my Team Lead skills. Team Lead skills Good people skills - Emotional intelligence - Coaching - Teamwork - Communications - Leadership Business and Product Owner roles - Services, operations & system development Data analysis and statistics - QlikView/Sense, Power BI, Excel Creating and writing guides & guidelines Recruitment Technical & system skills Excellent technical skills combined with diverse computer hardware, software and consumer electronics experience - Computer hardware & software - Computer building & installation - Computer and electronics fault diagnostics & repairs - Technical support Microsoft Windows & Office tools, macOS, iOS & Android Cloud solutions basics, familiarity with Azure Information & Cyber Security, knowledge of good practices ITIL, Agile Jira, Atlassian Confluence Ticket systems, ex. Zendesk Customer service & experience skills Broad customer service experience in all channels Complaint handling & solving Excellent customer feedback & metrics Good communication and language skills (FI/SWE/EN)