Jaron Shim
Site Reliability Engineer (Sre) Devops Engineer at Sofi
Based in Jacksonville, United States
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Seniority
Staff
Department
Other
Location
Jacksonville
Industry
Financial Services
Company size
6K
Contact information
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j•••••••@sofi.com
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Background
About Jaron Shim
At SoFi, my role as a Senior IT Support Analyst hinges on devising long-term technical strategies and enhancing our response efficiency. With a foundation in Cybersecurity and Information Assurance from Western Governors University, I've successfully reduced incident tickets by fostering collaboration across multiple teams. Adept in technical documentation, I've improved our knowledge base and empowered new IT agents through mentorship and training. My commitment to excellence in IT support is evidenced by an Excellence Award in Legal Issues in Information Security, underscoring my attention to detail and dedication to security principles. With certifications like CompTIA A+, Network+, and Security+, my goal is to continually strengthen our IT infrastructure, ensuring robust technical operations and business continuity.
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