Jarrod Glossa

Background

About Jarrod Glossa

As a Sales Development Representative (SDR), I thrive on helping businesses connect with the right solutions through strategic prospecting, cold outreach, and multi-channel engagement. I’m passionate about technology, building strong client relationships, and ensuring long-term value across the customer journey. Customer Engagement & Retention – Skilled in guiding prospects and clients through every stage of their journey, ensuring value is delivered from onboarding to renewal. Focused on building trust, resolving pain points, and ensuring long-term success. Sales Development & Lead Generation – Proven ability to identify, qualify, and connect with ideal customer profiles. Expertise in cold calling, email outreach, and aligning solutions with customer goals using ABM strategies. Relationship & Pipeline Management – Strong CRM hygiene and data accuracy with a sharp eye on customer health, renewals, and expansion opportunities. Adept at managing multiple stakeholders and collaborating cross-functionally to support account growth. Tools & Tech Proficiency: Salesforce | HubSpot | SalesLoft | Zendesk | Outreach | ZoomInfo | LinkedIn Sales Navigator Data-Driven Communication – Skilled in using analytics to inform engagement strategies. Experience with Salesforce dashboards and reporting to surface customer insights and performance indicators. Multi-Channel Communication – Comfortable with LinkedIn, email, and phone outreach. Capable of building rapport quickly and delivering high-touch support in both English and Portuguese across North America and LATAM markets.