Jase Alexander

Background

About Jase Alexander

An experienced and results-driven Business Analyst with a strong track record of collaborating with stakeholders at all levels to drive service excellence, business growth, and process improvements. Adept at leveraging data-driven insights to optimize operations, enhance customer experience, and support strategic decision-making. Hands-on approach with exceptional organizational, reporting, and prioritization skills. Offering over 10 years of management experience and 20 years of expertise in Information Technology. Core Specialties- Microsoft Power BI – Data visualization and analytics for business intelligence - Service Assurance – Fault detection and resolution management - Provisioning & Assurance Reporting – Performance tracking and service optimization - Net Promoter Score Reporting – Customer satisfaction insights and business impact analysis - Operational Analysis – Process evaluation and performance improvement strategies - Stakeholder Management – Cross-functional collaboration and relationship management - Process Mapping – Workflow optimization and efficiency enhancements - Business Objects – Enterprise reporting and data modeling solutions - Cisco Systems – Network infrastructure and system administration knowledge - Real-Time Reporting – Live data analysis for proactive decision-making - Salesforce CRM – Customer relationship management and workflow automation