Jasmina Laalo

Background

About Jasmina Laalo

As Wakaru's Training Coordinator, I’m the central contact for clients, partners, trainers, and account managers. I make sure communication is clear and collaboration runs smoothly across all stakeholders, ensuring our training processes meet client needs effectively. Customer experience and satisfaction are at the heart of my work. I enjoy collaborating with clients to understand their needs and, together with our account managers and trainers, creating high-quality training solutions that align with their goals. I’m passionate about delivering value and making a real difference for clients. The highlight of my work is when our team exceeds client expectations and provides extra value they didn’t anticipate. I excel at solving problems and managing challenging or unexpected situations with a calm, focused, and positive attitude. Whether juggling tight deadlines, adapting to shifting priorities, or overcoming unforeseen obstacles, I remain committed to achieving the best outcomes through teamwork and determination. With a strong background in communications and marketing, I’ve developed expertise in project management, planning, and stakeholder engagement. These skills are critical to delivering successful training processes and building long-lasting client relationships.