Jason A Bailey

Background

About Jason A Bailey

As a highly trained and experienced Customer Service and Technical Support Specialist, I am passionate about helping customers and providing them with clear and effective support. My role involves being the main point of contact for technical issues related to the Xtime Spectrum Applications, as well as being a key liaison for Tier 2 ticket escalations to Engineering and Integrations and serving as the escalation point for OEM dealer-specific relations. I bring a wealth of knowledge and expertise to the table, including strong skills in communication and human relations as well as extensive experience in computer maintenance, training, and cutting-edge development. In the past, I started a website development and computer repair company (2007-2010) providing high-quality software and hardware repairs for home users and small businesses. I also had the responsibility of overseeing the day-to-day administration of over 75 client computers. I have also provided outstanding customer service in previous positions by responding to 100-200 customer emails within 24 hours in an accurate and friendly manner for a High School Alumni website. I was responsible for identifying customer needs, communicating appropriate changes to the development team, and also responsible for approving photos, messages, and news articles, as well as reviewing bios submitted on a daily basis. I started my career helping customers with their flight needs and resolving any issues, and consistently exceeded all performance standards set for the Kansas City Reservations center for a major US Airline. My specialties include Linux, Windows, Chrome OS, Visual Studio, Java, HTML/CSS, ASP.NET, SQL/MySQL, MS Office Suite, and GIMP.