Jason Benjamin

Background

About Jason Benjamin

Monitored overnight batch processes, applications, mainframe console and data feeds for critical business systems • Troubleshooting included NT Servers, Websphere, databases, TSO/ISPF, JCL, CICSP, OPS, SSM, MVS, JES3, UNIX processes and network issues • Monitoring tools included Autosys, HP Open View, HP Server Automation, and Veritas/Netbackup Device monitor • Job Scheduling using CA7/CA11 for Mainframe and Autosys in the Open Systems and Unix environments • Off hours password support included account management in LDAP, Sybase, NetX360 and RACF/Mainframe • Handled manage deployment releases and changeman package distributions • Acted as a Liaison between Command Center and the business units including application developers, off shore, and various support tiers • Management for a staff of four individuals • Directly reported to VPs and Directors on all Priority 1 issues and provided Top Tier Escalation • Provided triage for incident and problem management including analysis and resolution • Documented over night processes for the Morning Status Report including SLA/OLA metrics • Met monthly with the Batch Steering committee to review monthly incidents, provided statistics and reviewed upcoming processing