Jason Bennett

Background

About Jason Bennett

Experienced Professional | Technical Support & Service Center Management | Medical Device Biotechnology Industry Accomplished professional with a strong background in technical support and service center management within the fast-paced Medical Device biotechnology industry. Recognized for my innate ability to lead and supervise teams, ensuring exceptional technical support and efficient service scheduling. Skilled in overseeing diverse operations and managing technology across multiple facilities. My expertise spans operations optimization and coordination, relationship management, team leadership and collaboration, IT infrastructure, process development, database management, KPI analysis and management, service engineering, goal and objective management, solutions development, and project management. I leverage effective communication, interpersonal skills, business and technical acumen, problem-solving, and strategic planning to drive efficiency and achieve maximum success. Currently, I hold the role of Global Director for the Diagnostic and Clinical Service Contact Center at Agilent Technologies. Here, I lead a global team of remote engineers responsible for technical support, complaint management, and onsite service scheduling. In addition, I oversee all contact center operations and actively contribute to various technical projects. Through collaboration with senior leadership and cross-functional teams, I consistently ensure that our operational and technical support structure fuels business growth. I am eager to connect with former colleagues and other professionals in my field. Please don't hesitate to reach out to me through this profile.