Jason Buckle

Background

About Jason Buckle

I’m an experienced customer support and marketing project professional who has performed multiple job functions. My hallmark is my consistent effort in managing multiple tasks and job functions. I have an MBA from the University of Dayton.EXPERIENCE HIGHLIGHTS-Project roles on business-wide initiatives, Help site migration and support system migration at all OCLC Global Offices -Collaborating with multiple departments including leadership in improving communication tactics and implementing better business processes based on reporting trends from our 80-Country membership-Create detailed schedules and set deadlines for various stages of a project-Distributed assignments to creative teams and other departments, depending on their availability and priorities-Conducted daily/weekly check-ins (in-person and/or via email) with team members to ensure that work is progressing as needed-Met with stakeholders to learn more about new project details and give progress updates on existing projects, communicating any issues-Daily monitoring of projects and workloads, adjusted assignments and deadlines accordingly-Researched project management tools and methods, schedule demos, and lead a collaborative process for continual improvement and efficiencies-Ensured that all projects are on time and on budget-Work with freelancers and contractors as needed to ensure they have the resources needed for their jobs-Experience with Airtable, MindTouch, Zendesk, JIRA, and Oracle CRM, and Excel-Passion for learning and growth mindset-Extensive experience in process simplification and improvements-Ability to use active listening skills and empathy to anticipate future needs of team members and customers-Passionate about using coaching as a leadership skill-Experience in collecting and reviewing data to create operational improvements-Excellent written and verbal communication skills.