Jason Gordon

Background

About Jason Gordon

Partner with regional stakeholders and leaders (Branch Pro Leads, Branch Managers, OSRs) to achieve eCommerce sales targets by driving awareness and understanding of Wolseley’s digital capabilities. • Participate in regional meetings to report on eCommerce performance metrics and highlight priorities (ie. new site enhancements, live site issues, marketing campaigns, etc.). • Coordinate with internal stakeholders (Branch Pro Leads, OSRs) to conduct customer needs analysis to recommend optimal digital solutions for implementation (ie. Web, Barcoding, Conexiom Order Automation, EDI, XML, Punchout, etc.). • Provide consultative support with configuration and set-up of digital tools (ie. List Creation, Barcode Binders). • Lead solutioning sessions for accounts transitioning from manual order entry to integrated System-2-System (S2S) capabilities and document requirements for IT analysis and implementation. • Monitor and report on regional eCommerce success metrics. • Provide Manager, eCommerce Sales Enablement with regional intel and information in preparation for monthly review meetings with leadership. • Collaborate with branch staff to ensure consistent Omni-Channel experience, from order entry through fulfillment. • Assist with testing of new functionality enhancements, pre-rollout to customers, and develop/ deliver structured training sessions following launch. • Gather feedback related to issues and desired enhancements from Branch Pro Leads and provide recommendations to digital product team accordingly. • Assist in troubleshooting operational issues (website problems or service failures). • Provide backup support to eCommerce Customer Support role, as needed. • Monitor and proactively action voice-of-customer feedback related to web experience. • Represent eBusiness at customer events (ie. trade shows and local branch events) as needed.