Jason Hamilton

Background

About Jason Hamilton

Versatile IT leader with 14+ years of experience guiding enterprise service delivery, optimizing IT operations, and aligning technology with business strategy. Proven ability to lead cross-functional teams, modernize service delivery models, and implement governance frameworks that support operational efficiency and stakeholder value. An Executive MBA graduate known for bridging the gap between business and technology while driving digital transformation through scalable support processes, automation, and policy-driven improvements. Actively seeking strategic leadership roles that bridge business operations and technology delivery. Key Achievements - Optimized IT Service Operations – Streamlined support workflows and governance practices, reducing downtime by 30% and improving SLA adherence across business units- Leadership & Team Development – Built and coached high-performing IT support teams, increasing productivity and retention by 20% through targeted career development and performance strategy- Strategic Stakeholder Engagement – Championed cross-functional collaboration with Finance, Sales, and HR teams, boosting stakeholder satisfaction by 25% and aligning IT services with business priorities- Governance & Compliance – Established IT policies aligned with regulatory and operational standards, enhancing compliance and enabling scalable service delivery. Core Competencies - IT Strategy & Operations - Service Delivery Optimization - IT Governance & Policy - Digital Transformation Initiatives - ServiceNow & Automation Tools - SLA & KPI Performance Management - Cross-Functional Stakeholder Engagement - Executive Reporting & Business Alignment - Global Collaboration & Remote Team Leadership