Jason Harms

Background

About Jason Harms

25+ years’ experience in IVR and contact center technologies Customers: Telecommunications companies, Banks, HealthCare, Credit Card Services, Automotive Strong knowledge of- Contact Center Technologies (Routing, Reporting, Business Rules, etc.)- IVR, VXML, grammars and various speech engine capabilities - Programming languages (Java, C# and many others)- Integration to backend systems such as web services, database Oracle and MS SQL Server, CTI, Reporting and Application servers Technical skills • Voice application specialist in VXML based IVR platforms such as Genesys GVP, Avaya Voice Portal, Cisco • Expert in Genesys Composer 8 and Genesys Studio 7 • Expert in Avaya Aura Orchestration Designer and Alcatel CCIVR • Expert in Cisco Unified Call Studio • Specialist on creation of customer oriented applications • Strong knowledge of grammars and various speech engine (ASR and TTS) as Nuance, RealSpeak, Loquendo and Speechify • Strong knowledge of IVR integration to backend systems such as web services, database Oracle and MS SQL Server, CTI, reporting, Application servers (Tomcat, Websphere, Weblogic, IIS) • Strong knowledge of programming languages (especially Java and C#)