Jason Katz

Background

About Jason Katz

Highly motivated and focused professional services leader with 18 years of experience who positively leads and grows collaborative teams, providing key leadership, process design expertise and individual contribution to client implementation. Excellent internal and outward facing communication with particular skill in managing top strategic accounts and calibrating expectations among C-level stakeholders involved in the implementation process. Provides guidance and input on internal business process changes and experience with creating onshore/offshore process development and improvement. Demonstrates skills in utilizing Omni-channel SaaS implementation and project management for critical projects to create, maintain and ensure project plans are positively received by clients and accurately reflect resources, budgetary needs and implementation milestones/timelines which lead to retention and expansion. Subject matter expert in order to guide a diverse set of clients on business requirements definition, platform configuration, machine learning, AI and data integration. Reports diligently on key performance indicators and standard metrics. Works as a player/coach to develop strong remote client services teams including project/program/implementation managers as well as customer success teams.