Jason Kingstrom

Background

About Jason Kingstrom

Technology leader with two decades of technology experience. I also just completed an A.S. in Business Administration and Management degree at Normandale Community College. During my pursuit of the degree, I was also working full-time. In the months ahead I will also be pursuing an ITIL v4 Foundations certification. I am currently pursuing a Technology Leadership role either in a remote situation or local to the Minneapolis/St. Paul, MN area. Over the last two decades of my career the bulk of my time has been working with Desktop Support or Helpdesk/Service Desk. My current mindset as a leader is Team Member focused. I want to create an environment that allows for the members of the team to excel in their position by providing the resources, training, support, confidence, accountability, and passion for their role. I believe that by creating this environment for the team they will excel at the responsibilities of their position. For example, most, if not all, people can give outstanding customer service when they want. My goal is to create the environment where they have the desire to always want to give that exceptional customer service. Team Members deserve: • Leaders that are engaged with the team • Support, encouragement, public recognition of good work, private correction of poor work • Proper tools, hardware, access, and resources in good working order • Clear delineation of job responsibilities and expectations • Prompt explanations and responses from leadership • Regular meetings (team/1-1) with leadership • Comprehensive performance review process with a timely yearly review • Career development plans that include internal job movement paths I spent over seven years at Wells Fargo where I had the opportunity to be involved in all the major components of leading a team of technology professionals. These are some of the highlights: • Lead a team ranging in size from 5 to 8 team members • Managed staffing needs, career development, yearly reviews • Resource planning, delegation, collaboration, and escalations • Business technical representative for desktop and phone system critical outages, and RCA discussions • Internal team project manager and line of business technical resource for large cross-functional projects • Managed business continuity testing/reporting needs for desktop and Avaya PBX phone system technology • Process development and document creation (knowledge base, process flows, call routing, etc.) I am looking for the opportunity to bring the new knowledge from college together with my experience to a new organization.