Jason Lambert
Senior Technical Support Engineer, Level 2 at Ibm
Based in Atlanta, United States
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Seniority
Other
Department
Other
Location
Atlanta
Industry
IT Services and IT Consulting
Company size
345K
Contact information
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j•••••••@ibm.com
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Background
About Jason Lambert
Technical Support Engineer with deep experience in enterprise server environments (IBM, Lenovo). Skilled in diagnosing complex hardware issues, managing escalations, and supporting clients ranging from small businesses to Fortune 100, including HIPAA-regulated organizations. Trusted off-shift SME known for solving high-severity incidents and mentoring teammates. Hands-on with VMware, Windows Server, Linux, and NVIDIA GPU AI platforms, with practical experience integrating AI tools (WatsonX, Copilot, ChatGPT) into support workflows. Focused on driving SLA, CSAT, and operational excellence in remote support environments
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