Jason Maxwell

Background

About Jason Maxwell

Ontario Shared Services, Ministry of Government Services – Current: Payroll Production Manager - September 2012 to nowManage staff, processes and technology to ensure that Payroll is processed on time, bi-weekly for ministry portfolio of clients in the OPS (Ontario Public Service)Previous:Manager, OSS Contact Centre Modernization - September 2009 – September 2012• Branch project initiative lead for several enterprise implementations (HST, Payroll Modernization)• Assisting with branch on data analysis and performance measure standards• Implementing or improving on Contact Centre tools and processes to continuously improve customer service and support staffManager, Customer Services Strategies - July 2008 – September 2009• Managed PKI Registration Unit• Instituted performance measures for the branch• Managed staff working on project rolloutsSDA (Service Development Advisor) December 2007- July 2008• MyOPS project management for any CRMB impact related initiatives• Completed branch project documentation for entire lifecycle• Evaluated impacts on branch resources• Determined costs for project development and support for clients• Built business requirements with clients and internal resources jointlyRegistration Coordinator - January 2006 – December 2007 • Administer registration process for OPS staff and external clients for PKI access accounts• Train Contact Centre staff on PKI protocol and policies • Act as Tier2 for PKI issues encountered by Contact Centre and PKI users• Maintain and update PKI policies to match with privacy and security guidelines• Provide reports/statistics on CATS tickets and phone calls through ICE phone system received through the OSS Contact Centre