Jason Pehm

Background

About Jason Pehm

With many years of proven customer service excellence and leadership training, I have developed a strong knowledge of operations, customer service, adaptability, employee development techniques, and logistics. Working in such a challenging environment allows me to adapt to many different situations and makes me a versatile asset. I coached college and club volleyball around my work schedule which helped me develop my team building skills and created my employee development skill set by creating different ways to set each individual up for success through accountability and creating the strongest teams possible. As an ex athlete, I am fully aware of the importance of team work to achieve the highest level of success. I brought these learned skills to retail by becoming a multi unit manager where I promoted 7 assistant managers to store managers, led the company in UPT and shrink for all non-outlet stores. The locations are in a very challenging and stressful airport environment that allowed me to learn adaptability and empathy for customers and employees alike. My success afforded me the opportunity to be recruited by the Retail Management Company on site to oversee all retail and concessions while creating a customer service and training program for concessions managers. During covid my team remained on site and created several SOPs for operations during the pandemic which was noticed and won our company national/worldwide recognition awards for adaptability during the pandemic. I think of Ohare as a large box store with many different departments. I provide training on operations and customer service to all levels of management and ownership. I have consulted on how to bridge a gap between customer service outside of the airport and the challenging high anxiety airport environment. I consult on LP in high risk locations and won the award for best shrink in the company (Oakley) while managing those locations. With my previous background (1997-2005) in Logistics management and Facilities management at Ohare and Lifetime fitness I have been able to apply all learned skills to maintaining facilities and create operational excellence in all aspects of my career. I volunteer for a Veterans Group called Oscar Mike. As part of a military family, I support veterans whenever and however I can. Thank you for your time and consideration. I would appreciate the chance to discuss how I could be an asset in your company. Please reach out via LinkedIn