Jason Perez
Manager IT Knowledge & Training at Rogers Communications
Based in Canada
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Seniority
Other
Department
Other
Location
Canada
Industry
Telecommunications
Company size
28K
Contact information
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j•••••••@rogers.com
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Background
About Jason Perez
Versatile Leader with extensive experience in customer relations and IT Operations. Proven track record of developing effective reporting, and conducting constructive analysis to improve department performance. Highly skilled at troubleshooting technical issues in a cost effective and time efficient manner, on both Windows and Mac platforms. Also well versed in CTI, IVR, ITIL, and Project management. Unique combination of strengths in both IT operations and Retail Customer Service. 10 years experience in a Leadership rule within operational IT teams. 15 years experience in IT consulting and client training. 15 years experience troubleshooting both Windows and Mac Computers. 15 years experience setting up home and small business network solutions. 4 years experience in Retail sales and support. Specialties: Operating systems: Windows OS 3.1-8.1, Mac OSX 10.0-10. Internet/Email/Networking: HTML, CSS, Exchange 2003-2010, Lotus Notes, TCP/IP, FTP, Ethernet, Cisco and AT & T VPN, Routers, WI-FI, Printers, Office 365. CTI/IVR support and implementation on: Cisco, Avaya, Meridian, Gensys, VOIP and Lucent systems. Ticketing software : Remedy, OVSD, Service Power, Maximo, ITSP, ITSM, C2. Mobile Support: Blackberry, iOS and Android
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