Jason Prerost

Background

About Jason Prerost

I am a NOC/Technical Support Manager at OntheNet, a leading internet service provider in Australia, with over six years of work experience in customer service, technical support, and network operations. My core competencies include customer service management, customer relationship management (CRM), customer support, and project management. I am passionate about delivering high-quality products and services to customers across various platforms and channels, and supporting the mission and vision of OntheNet. In my current role, I coordinate the support and network operation centre's in managing projects and tasks, managing staff, and maintaining assurance tasks and responsibilities. I liaise with sales, provisioning, and administration teams to provide and support customers across products and services. I have successfully handled multiple customer service and technical issues and improved customer satisfaction and retention rates. I have also trained and mentored new and existing staff, and implemented best practices and policies for customer service and technical support. I am always looking for new ways to enhance customer experience, optimize network performance, and streamline workflows.