Jason Ramos
Sr Service Support Analyst at Visa
Based in Tracy, United States
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Seniority
Staff
Department
Information Technology
Location
Tracy
Industry
IT Services and IT Consulting
Company size
31K
Contact information
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j•••••••@visa.com
Phone
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Background
About Jason Ramos
To obtain a position that will enable me to use my strong organizational skills, utilize my customer service & technical support skills to improve customer satisfaction, and ability to work well with people.Skills:• 10+ years of experience with Public Key Infrastructure (PKI) & Customer Support service• 7 years of experience with IT Helpdesk & Desktop Support• 2 years of UAT testing experience• Knowledge of certificate lifecycle management• Knowledge of X.509 digital certificates• Knowledge of TLS/SSL protocol• Java SSL (Keystore) experience • OpenSSL experience• Experience supporting IIS TLS certificate enabled websites • Excellent time management skills and customer service skills• Ability to work well under pressure and with limited supervision• Ability to manage and prioritize multiple assignments• Responsive and proactive• Ability to work to deadlines• A willingness to support change and embrace new ways of working• Flexibility to adapt to changing priorities• Hardworking, flexible, and detail-oriented• An ability to quickly absorb and understand the new processes and systems
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