Jason Stocker

Background

About Jason Stocker

With over 20 years of sales and call center leadership experience, I am an accomplished and passionate customer success leader who has consistently delivered business growth and revenue for Verizon, one of the largest wireless providers in the US. I have been recognized as a Presidents Cabinet honoree and a Winner's Circle recipient for my outstanding performance and results. As a senior manager, I led a remote team of over 100 customer success professionals and supervisors, who provided world-class experiences to our customers across multiple channels. I developed a leader and agent mindset and instituted a consultative approach that resulted in a 28% lift in value performance month over month. I also collaborated cross-functionally to analyze and improve customer service practices and procedures, and presented complex information effectively in business reviews. I drove performance and execution in over 20 KPIs, including value, resolution, customer satisfaction, and lost shrink, while maintaining a focus on employee engagement and development. My leadership experience has also enabled me to cultivate a keen sense of strategic planning, team building, and operational efficiency. I excel in building relationships and fostering meaningful connections, developing individuals for high performance, and creating a positive, collaborative work environment. I have a strong background in financial, budget, and sales reporting, as well as inventory management and compliance. I have also demonstrated a passion for excellence, diversity, and community involvement throughout my career. I am a skilled and influential leader who can add value to any organization seeking a customer success expert with a results-driven approach.