Jason Wakefield

Background

About Jason Wakefield

I am a highly skilled, results-oriented customer experience manager with 12+ years of experience in delivering outstanding customer service, leading technical services delivery, driving innovative business initiatives, and developing enterprise and SMB accounts. I have a proven record of successful high-level client engagement, developing and implementing solutions, recruiting operations talent, and facilitating a working environment conducive to creative exploration and development. I have extensive experience with determining customer needs, developing strategic attainment plans, process improvement, and insightful realization of the company’s vision. Until recently, I was a Senior Service Delivery Manager with Verizon Enterprise Solutions. In this role, my focus was managing enterprise-level accounts across managed hosting, cloud, co-location, and network services and cultivating strategic relationships with technical and C-level stakeholders to manage long and short-term objectives, operational requirements, and technical challenges. I was charged with analyzing processes to find workflow improvement solutions and developing and deploying systems and sites to resolve issues. Colleagues know me as a highly creative professional who can always be trusted to come up with a new approach. I am constantly learning about new management techniques and advancements in the technical development arena and continue to study for the betterment of myself and my clients. Although my results-driven work ethic has been a big part of my advancement in the industry, I have been lucky to work alongside some great managers, colleagues, and staff. Thank you for your interest and taking the time to look at my LinkedIn page. I am proud to say that my hard-fought skills, experiences, and commitment to work have led to my current achievements. I am actively seeking opportunities as a Service Delivery Manager, Customer Success Manager or Customer Experience Manager.