Jason Woolridge

Background

About Jason Woolridge

I bring professional customer service and high energy to the working environment. I’m a great team leader and passionate about training associates to reach their highest potentials to move forwards in their career. With my skillset managers have expressed to me that I should be a customer service trainer for a company. As an Assistant Banquet Manager at the Renaissance Indianapolis North Hotel I was able to help the team achieve #1 in event satisfaction in their region. I knew I was ready for my own team and accepted a Banquet Manager position at the Marriott Austin North Hotel. During this time as a Banquet Manager my team and I were able achieve #1 in almost every KPI. We were always top ranked in KPIs and this prompted General Managers from other hotels to reach out for guidance. I was pleased to assist in any fashion possible. We passed all inspections with compliments and exceeded guest expectations. I was responsible for the daily operations, food and beverage budgets, training new associates, scheduling appropriately to reach a positive PI goal, rolling out new brand standard programs, opening up a new lounge and inventoried all the capital coming in, revamping food and beverage displays, and acted as manager on duty for the hotel. Farmers Insurance gave me the opportunity to be an Insurance Agent. I earned my property and casualty and life and health insurance license for the state of Texas. During this time I gathered experience in sales. My responsibilities were door-to-door sales, cold calling, and customer retention. I would provide side by side quote comparisons from our insurance company to their current insurance company. We would go over the comparison and sell them a new policy. My goal was to provide better coverage at a lower rate. I have been in the automotive business for five years now and have enjoyed my journey. After my first three months at BMW of San Antonio as a Wholesale and Retail Parts Associate I became the go-to for processes and customer resolution. Customers are ecstatic with the customer service they have received and would proceed to tell me after their transaction. I also acquired the responsibility for online sales and maintaining the retail area stock and presentation. After a few years I moved into a new position as the parts warranty specialist. During this time I wrote a parts warranty process handbook that we have shared with other BMW stores.