Jaspal Singh

Background

About Jaspal Singh

Manage the complete cycle of customer service process and provide just-in-time resolutions to customer queries/ complaints and close them within the stipulated SLA. • Manage and mitigate the impact of substandard lives through claims management, including control mechanism to check fraudulent claims, ensuring financial risks are within acceptable limits. • IRDA Regulations and statutory compliances are adhered with 100% compliance. • Attended walk-in customers at the branch and handle their issues, concerns or complaints swiftly. • Cross-sell other insurance products that the customer may need to achieve greater wallet share. • Retain, analyze and act on customer queries, complaints and requests as well as courier deliveries / returns. • Analyze the customer details from fresh proposals logged in and do initial underwriting for the person insured. Conduct an overall quality assurance check for the proposals with respect to necessary documentation, exclusion, riders & related details. • Manage the premium to cash process of all new and renewal policies and take corrective actions in case of exceptions and deviations. Specialties: Good skill in customer servicing, with proven record of cultivating existing & new customer relationships business retention and growth dynamic personality with good business acumen & deep understanding of the customer service process in Insurance, Healthcare & Telecom industries good analytical and interpersonal skills, is proactive to customer needs,