Jaspreet Kaur

Background

About Jaspreet Kaur

Accenture, Problem/Change Manager/PMO [June 2021 – Present] • Developed and implemented Change and Problem Management policies and procedures aligned with ITIL best practices. • Built and operationalized the Problem Management process from scratch for a newly onboarded project, defining workflows, governance model, and RCA review/approval framework. • Designed and implemented end-to-end RCA lifecycle to drive quality and accountability across value streams. • Partnered with leadership and technical teams to identify Problem POCs and establish structured submission and approval flow for RCAs. • Created audit checklist and dashboards to track RCA progress, quality scores, and SLA adherence. • Facilitated Problem Review and Audit calls with stakeholders to ensure consistency, continuous improvement, and process compliance. • Collaborated with cross-functional teams to drive root cause identification, corrective and preventive actions, reducing repeat incidents. • Provided training and process walkthroughs to new Problem Managers and delivery teams to ensure effective adoption. • Developed and implemented change management policies, ensuring smooth transitions during Go-Lives and cutovers. • Communicate and engage with stakeholders to build awareness, understanding, and support for change initiatives. • Conduct post-implementation reviews to evaluate the effectiveness of change management activities and identify areas for improvement. • Chaired CAB meetings to review and approve changes beyond moderate risk, ensuring client and board alignment. • Supported PMO activities including onboarding, credential setup, connecting with HR and charge code creation and maintenance.