Javier E. Garay

Background

About Javier E. Garay

Multicultural executive with experience leading global and regional Customer Service, Operations and Financial Planning & Analysis organizations. Results oriented decision-maker and problem solver focused on identifying key drivers that support transformation, managing and motivating teams that improve customer engagement, and developing effective processes that increase agility. Bilingual English/Spanish. Strong relationship builder with the ability to translate data into insights, influence decisions and improve business performance and transformation. Widely recognized as a pragmatic professional who is successful in building relationships with key decision-makers and leading cross-functional teams to maximize efficiency. Areas of expertise: Strategic Planning, Performance Management, KPI definition, Customer Engagement and Retention, Strategic Initiatives, Digital Transformation, Process Reengineering, Team Leadership, Resource Location, Business Modeling, New Sites Implementations, Financial Planning and Analysis, Budgeting & Forecasting, Revenue Optimization, Capital Expenditures, Program Management.