Javier Esparza
Customer Service Specialist at City Of Los Angeles
Based in Los Angeles, United States
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Seniority
Staff
Department
Public Administration & Safety
Location
Los Angeles
Industry
Government Administration
Company size
16K
Contact information
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j•••••••@linkpages.pro
Phone
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Background
About Javier Esparza
Proactive, customer experience focused, and goal-driven supervisor of call center operations for industry leading telecommunication companies. Over 12 years’ experience of call center customer service success by using effective coaching techniques and prioritizing situations to take the appropriate action that enhanced customer experience and company ratings. Deliver improvements to company processes, employee development, driving breakthrough gains to customer experience, employee success, workforce efficiency, revenues and margins.
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