Javier Jamilena
Pre-installation Workshop Manager at Radar Process
Based in El Masnou, Spain
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Seniority
Manager
Department
Other
Location
El Masnou
Industry
Industrial Machinery Manufacturing
Company size
81
Contact information
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j•••••••@radarprocess.com
Phone
5 credits+34 ••• •••• ••••
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Background
About Javier Jamilena
Contact me javijamilena@gmail.com I love be in touch with people. Improving processes, up to 12% telephone resolution. Or reaching that 98% of the solutions to customers are carried out in the required time. All this, making people grow, increasing training, going from 150 hours before 600 hours. Improving the satisfaction of the team leaving it at 8'7 out of 10. In addition I manage the change, introducing improvements, using Outsourcing when it brings value. I start working with an external company to finish using the services of five, which improves customer response and reduces the pressure on internal staff at work points. All this from empathy and enjoying it, which I try to convey in my leadership.
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