Jay Andrews

Background

About Jay Andrews

Project Management Professional | Agile Workflow & Stakeholder Engagement Highly organized and results-driven professional with 6 years of experience in technical support and a demonstrated history of leading teams and optimizing workflows to achieve project goals. My background bridges technical knowledge with robust people management, enabling successful project delivery and effective conflict resolution. Key Expertise: Agile and Workflow Management: Expert in utilizing JIRA to manage the full sprint lifecycle, including backlog creation, capacity planning, bug tracking, and progress visualization. Proven ability to establish structure and accountability across development cycles. Stakeholder & Team Leadership: Served as a Customer Service/Technical Support leader for 5 years, focusing on team management, mentorship, and effective coordination between technical teams (developers, QA, artists) and end-users/clients. Issue Resolution & Quality Assurance: Experienced in meticulous bug reporting and managing the resolution pipeline in partnership with development teams. Proficient in Salesforce for client case tracking and ensuring timely, documented resolution of critical issues. Organizational & Planning Acumen: Proven ability in strategic project planning, task prioritization, and organizing complex project requirements into clear, actionable roadmaps, ensuring projects remain on schedule and scope. I am passionate about transforming complex challenges into structured, successful project outcomes while maintaining a strong focus on team cohesion and client satisfaction.