Jay Chalera

Background

About Jay Chalera

Intelligent Automation – Achieve automation Targets 2. Capability Development – Zero help desk Project implementation 3. Drive People Engagement across teams 4. Initiatives- Next Gen Tools, Integrated level 1/Level 1.5 Helpdesk- specify to each DU lead. Delivery : Client Contractual SLAs: Meeting all (with client exceptions) Governance and meeting all compliance /audit requirements Attrition <18% Referenceable – Develop one Referenceable client from your span Zero Surprise Escalation Support Sales and Solutions for IT help desk and achieve targets. Achieve CTS targets- Via Pyramid Refresh, Seat Utilization New business addition/Additional SOWs Achieve Upsell Targets Improve Diversity within supervisory level( target improvement to be mentioned as per span) Achieve business outcomes via client value creation which needs to be signed off by client Achieve targets of respective projects Get our teams to achieve 80 hours of training which needs to be tracked.