Jay E.

Background

About Jay E.

I am a results-driven IT Project Manager/Product Owner and former Senior Business Analyst with 7 years of experience helping businesses turn complex challenges into smart, scalable technology solutions. I specialize in bridging the gap between business needs and IT, ensuring smooth collaboration between teams to drive efficiency and customer satisfaction. With a strong background in eCommerce, ERP, SaaS, supply chain, and financial systems, I thrive in Agile environments, leading process improvements and data-driven decision-making. My key wins include integrating a global inventory system, enhancing eCommerce sales, and launching an innovative customer portal site. The "Trading Customer Portal" was developed to address competition and customer expectations, offering 24/7 worldwide access to products and services. As project manager and product owner, I orchestrated requirement tracking, prioritized features, oversaw development via sprints, and handled reporting, training, testing, analytics, and rebranding. The portal uses a custom back-end system to support management of accounts, content, orders, pricing, and inventory for the sales team. I brought a fresh perspective to a dying project that became the most successful venture the business unit has thus far completed. Skilled in Agile, Azure DevOps, and process optimization, I am adaptable to various project management approaches. I can develop value within a project, focusing on sustainable relationships with stakeholders through being personable and down-to-earth within a professional setting. I effectively balance business needs with technical execution, driving project vision while empowering my team members and stakeholders. My proactive approach to planning, communication, and problem-solving ensures project success and fosters a collaborative and committed environment. In the next five years of my career, professional, and personal development I plan to build expansive leadership skills, grow a diverse portfolio, achieve my MPM certification, and break into executive level roles. Certifications: Certified Scrum Product Owner (CSPO)| Project Management Professional (PMP)| Master Project Manager (MPM - pending)