Jay Gajera

Background

About Jay Gajera

I’m a Data Engineering & IT professional with 2+ years of experience in technical systems support, scalable data pipeline development, and workflow automation across healthcare and retail domains. With a strong foundation in Big Data Analytics and Computer Science, I bridge the gap between technology and business needs—delivering solutions that improve operational efficiency, data reliability, and user experience.In my current role as an IT System Analyst at Sobeys, I provide enterprise-wide technical support, troubleshoot and resolve complex issues, and collaborate with cross-functional teams to maintain critical systems across corporate, retail, and distribution environments. I focus on incident resolution, process improvement, and system onboarding/configuration, ensuring smooth day-to-day operations while identifying opportunities for automation and optimization. Key Skills & Expertise Technical Systems & Support: Incident management, SLA-driven resolution, ITIL-based service delivery, system onboarding/configuration Healthcare & Clinical Systems: CIS support, stakeholder collaboration, healthcare data integration Data Engineering & Cloud: Python, SQL, PySpark, Azure (ADF, Synapse, Databricks), GCP (BigQuery), SAS, SQL Server Automation & Optimization: Power Automate, VBA, Power Query, Smartsheet, Selenium Databases: MySQL, MS Access, Oracle DB, MongoDB, PostgreSQL, ADLS Analytics & Visualization: Tableau, Power BI, Excel, dashboard creation, KPI tracking Technical Documentation & Collaboration: Git, Confluence, Jira, end-user training, business analysis Agile Project Support: Sprint participation, cross-functional coordination, QA testing Education & Training Master’s in Big Data Analytics | Bachelor’s in Computer Science ITIL 4 Foundation (Pursuing) – Service Management PrinciplesI’m actively exploring opportunities where I can combine technical problem-solving, data-driven strategy, and cross-functional collaboration—particularly in healthcare, retail, and technology-driven industries where innovation directly impacts outcomes. Let’s Connect! Open to roles in Systems Analysis, Data Engineering, and Business Intelligence.