Jay Galvin

Background

About Jay Galvin

Technical Support Engineer with almost 30 years in the industry, providing expert-level knowledge of computers and networking across many platforms. • Known as a jack-of-all-trades test engineer with a proven ability to pinpoint root causes for challenging-to-reproduce technical issues.(Expertise in Windows, Mac, iOS, Android, & Linux) • Developed end-to-end Pytest automation to verify the submission of diagnostic data from client to server for an internal API. • Skilled in packet capture analysis using Wireshark, discovering both client-side and server-side bugs, working with partners to fix content delivery issues, and collaborating with developers to find buffering solutions. • As a Technical Support Engineer, interacted with all levels of customers on all levels of technical issues with 100% issue resolution. Without visibility into the customer's environment, possesses the ability to coach them to resolution. • Wrote much of the troubleshooting documentation that Sonos still uses today, including extensive Wireshark training.