Verified recordMedia Production

Jay Guthrie

Vice President Customer Service at Gannett Usa Today Network

Based in Louisville, United States

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Seniority

Department

Customer/Client Service

Location

Louisville

Industry

Media Production

Company size

7.5K

Contact information

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j•••••••@gannett.com

Phone

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Background

About Jay Guthrie

Strategic and people-first executive leader with 25+ years of progressive experience optimizing customer service delivery, contact center performance, and workforce strategy across Fortune 500 and national media organizations. Known for driving transformative BPO transitions, cloud technology migrations, and multi-million-dollar cost optimization initiatives—while fostering high-performing, engaged teams. Proven track record leading large-scale operations through mergers, global disruptions, and platform modernization, with deep expertise in omnichannel service, WFM infrastructure, and customer experience innovation. Recognized for building scalable, tech-forward service ecosystems that meet evolving consumer demands and corporate growth targets.

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