Jay Hernandez
Coworker Technology Support & Ops Tech at Cdw
Based in Southbury, United States
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Seniority
Staff
Department
Information Technology
Location
Southbury
Industry
IT Services and IT Consulting
Company size
18K
Contact information
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j•••••••@cdw.com
Phone
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Background
About Jay Hernandez
Cybersecurity-focused IT Support and Operations Specialist with 5+ years of experience ensuring efficient IT operations and a secure digital environment. Proven expertise in troubleshooting complex technical issues, streamlining onboarding processes, and proactively managing IT assets and queues. Exceptional communicator and collaborative partner with a strong customer-centric approach and a passion for safeguarding digital assets. Proficient across core IT support tools (ServiceNow, AD, Office Suite) and hardware/software troubleshooting, complemented by strong capabilities in network security including firewall management, vulnerability assessment, and penetration testing. Leverages excellent communication, problem-solving, and teamwork for effective customer service, time management, and handling processes like onboarding, asset/access/queue management, and incident resolution. Leveraging proficiency in IT support/security tools and collaborative, customer-centric problem-solving to effectively manage incidents, assets, and onboarding, continuously strengthening security posture and operational efficiency.
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