Jay Modi

Background

About Jay Modi

Project manager with experience in managing Agile operations, transition and transformation of Infrastructure Engagements• 14+ years of progressive experience in consulting, delivery, and Operation Management with Quality assurance• Highly effective in leading and directing large teams with Agile Framework Experience in handling overall team of 1400+ associates (Direct + Indirect)• Strong Work experience in Transition & Transformation, Infra Automation and Knowledge Transfer• Managing entire IT Infrastructure, system & networking administration, Business Continuity Planning, Technology Operations Reporting & Documentation, Infrastructure Integration, Quality Initiatives, Resource Utilization & Mobilization, Vendor Relations• Good exposure in transaction of the project. This includes Planning, Knowledge Transfer, Implementation, Escalation handling, Gap Analysis, Preparation of SLA Measurement Methodology document• Mature interactions with people across hierarchical levels acting as liaison between management & team members to ensure smooth operation and project delivery• Having good experience in Automation processes like; Service desk Automation, reducing inflow of Incoming tickets via Automation methods, Tickets migration to Service Now• Ensuring that all relevant Automation standards and procedures are applied, including adopting the appropriate automation strategy for the specific methodology.• Developed customer specific operating model, SLA, KPIs, Interacting Model and Service Catalogue• Developing Risk and mitigation plans• Active contribution in planning, testing and implementing automation without any impact of Infrastructure operations• Hands on experience in different ITSM tools like Service now, BMC Remedy 7.5 & 8.1