Jay N.

Background

About Jay N.

I've been troubleshooting computers since Windows 95 and reimaging them since the first virus I caught off Napster. By 10, I was booting into 'Backtrack', extracting Windows password hashes, and cracking them with rainbow tables because I wanted to use my mom's nicer computer. By 13 I had my own laptop and was dual-booting Ubuntu. No formal training, just decades of not being able to leave things alone.My professional career started after an IT certification showed me this could be a job. Since then, I've supported technology operations across locations in retail, transportation, education, healthcare, restaurants, and manufacturing. I've managed network refreshes involving Aruba, Meraki, and VeloCloud SD-WAN. I've deployed POS systems, digital signage, payment terminals, VoIP infrastructure, and endpoint fleets. I've overseen telephony accounts worth millions of dollars across AT & T, Verizon, and Rogers. I've been the sole IT contact for five schools and the escalation point for airport deployments at JFK, LAX, O'Hare, and more.I kept finding myself building tools to make the work faster. Chrome extensions that automated portal navigation and user provisioning. API scripts that batch-updated thousands of records. Excel systems that turned spreadsheets into one-click dashboards. Eventually I stopped just automating my job and started building platforms from scratch: an IoT monitoring system with reverse-engineered binary protocols, real-time data pipelines, REST APIs, and network infrastructure specs for remote field deployment.What I bring:• Operational depth across locations and six industries• Network, telephony, endpoint, and security infrastructure experience• Development and automation skills: Python, JavaScript, APIs, browser extensions, full-stack IoT• Security background: TryHackMe top 5%, offensive security fundamentals, application governance• Leadership experience: led project teams, created documentation that scaled, earned CTO recognition for a fraud-prevention rollout that saved millions• Communication skills built from years of coordinating field technicians, training end users, managing vendors, and translating technical complexity for stakeholdersI dropped out of college, walked away from a sales career because the product didn't align with my values, started a small business, and eventually found my way here through persistence. I learn fast, I document everything, and I don't wait for permission to fix what's broken.