Jay Overman

Background

About Jay Overman

I am passionate about helping individuals and organizations rise to the next level. I have a proven track record for developing competency-based learning programs and for enthusiastically facilitating them. Programs I develop get results by increasing efficiency, business knowledge, and employee engagement levels. I am known for keeping teams on track while keeping team members motivated. My level of inclusiveness and engagement makes me the kind of facilitator and leader people are comfortable with as they endeavor to stretch themselves. WHAT I LOVE DOING Building, leading and motivating teams implementing new training programs Facilitating instructor-led and web-delivery courses Training consulting - teaming with subject matter experts to develop soft and hard skills programs Creatively incorporating adult learning theory into effective training programs Coaching team members for performance improvement Improving how knowledge is managed across an organization - building the infrastructure to support dynamic processes SPECIALTIES Contact center customer service training development Commercial Banking and Finance industry Global experience - EMEA and North America Incorporating ADDIE and Kirkpatrick model to design and implement training curriculum Knowledge Management in regulated environment Process improvement - LEAN Six Sigma Advanced Commercial Banking System (ACBS) expertise Vendor management - contracting, implementing, and maintaining relationships Process training - Healthcare Provider front and back offices, medical staff