Jay Patel

Background

About Jay Patel

Experienced IT professional with a strong background in designing, implementing, and maintaining enterprise-level networks. Proficient in troubleshooting complex network issues using systematic approaches and diagnostic tools. Skilled in IPsec VPN, IKE, ISAKMP, OSPF, BGP, SSL VPN, Routing, Switching, and VLANs. Technical Skills- Proficient in managing servers, applications, and technology infrastructures, including custom application scripts, workstations, and virtual services VM Hosts- Experienced in Office 365, Domain, SharePoint, Desktop Computing Security, Print Management, SCCM, Remote Access, Network Access, and Imaging solutions- Strong knowledge of backup and recovery procedures, load balancing, managing firewalls, and anti-virus software- Expertise in standard network protocols such as TCP/IP, DHCP, and common network devices like Routers, Switches, and Firewalls, ensuring secure internet connectivity- Skilled in using software tools such as SCCM, ServiceNow, SolarWinds, Wireshark, CLI, Virtual Box, and VMWare- Experience in configuring and deploying workstations, including hardware, software, and peripheral devices- Proficient in identifying and escalating urgent/priority incidents as required and monitoring personal ticket queues- Experienced in collaborating with 3rd level teams and consulting technical documentation for known problems. Additionally, I have designed and maintained small networks for companies, resolved customer issues with call quality in VoIP environments, and provided technical support and troubleshooting of IT networks and PBX systems. Skilled in configuring IP phones using VOIP and SIP protocols, and providing first-line responses to staff requiring assistance with IT-related issues. As a highly skilled IT professional, I am committed to delivering optimal solutions that exceed expectations. With extensive experience in IT support and a strong background in networking, I am passionate about leveraging the latest technologies to enhance network performance and security. From analyzing and resolving complex network issues to configuring and deploying workstations, I have the hands-on expertise needed to drive results. If you're seeking a motivated and innovative Network Engineer to join your team, please don't hesitate to reach out.