Jay Prabhakaran
Service Delivery Manager • Expertise in planning coordinating and executing projects • Prince2 familiar • Change management •Experienced in Agile methodologies • Bridging the gap between business and technology at Globus Systems
Based in Bengaluru, India
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Seniority
Other
Department
Other
Location
Bengaluru
Industry
IT Services and IT Consulting
Company size
39
Contact information
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j•••••••@tsaasia.in
Phone
5 credits+91 ••• •••• ••••
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Background
About Jay Prabhakaran
I am a Service Delivery Manager with 17 years of experience in operations and project management I have a proven track record of delivering high-quality services to our clients overseeing a team of 8 Service Delivery Team Leaders and 90 FTEs. I am passionate about finding innovative solutions that enhance the value proposition and drive business performance. I have successfully implemented value stream mapping incident management exercises and regulatory compliance across projects using agile and scrum methodologies. I am a certified train the trainer and an accredited product advisor with strong analytical and communication skills. I also have experience in coordinating and collaborating with customers and operational teams managing requests and approvals and spearheading turnaround strategies.
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