Jay Shah

Background

About Jay Shah

Proactive Technology Leader with a verifiable record of success in leading IT operations and service delivery to support business objectives across various industries – retail, investment banking, and financial services. My expertise lies in IT service delivery and operations, service maturity improvement, global ITSM process rollout, change management, central incident management, IT risk and compliance, IT disaster recovery, cloud and data centre migration, and production support. With 28 years of experience, I have contributed to the growth and development of companies. I provide value as a specialist in IT service delivery and operations management, specialising in ITSM greenfield implementation, transition, integration projects and ServiceNow migration initiatives. Each business I've been a part of has experienced significant advantages from my considerable expertise in orchestrating transformative strategies that heighten organisational efficiency, enhance technological infrastructures, and elevate overall business performance- I craft sophisticated technical strategies, processes, roadmaps, and protocols. I spearhead and execute intricate IT and service management projects, utilising a blend of scrum, DevOps, agile, and waterfall methodologies. I drive substantial change by strategically integrating cutting-edge technologies and fostering agility, scalability, and resilience within IT services. Overseeing IT bridge operations, I ensure swift incident resolution and seamless business operations around the clock. Guiding high-calibre technical teams, I orchestrate the delivery of superior IT services: Global ITSM Process RolloutChange ManagementIncident ManagementIT Risk & ComplianceBusiness ContinuityIT Disaster RecoveryRelease ManagementRegulatory Audit ReviewsTeam Leadership & MentoringCloud & Data Centre MigrationProduction Support & EnhancementConfiguration Management