Verified recordSoftware Development

Jay Shandolow

Customer Operations Analyst at Callrail

Based in Alpharetta, United States

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Seniority

Staff

Department

Operations

Location

Alpharetta

Industry

Software Development

Company size

359

Contact information

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j•••••••@callrail.com

Phone

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Background

About Jay Shandolow

Extensive experience implementing interactive dashboards and automated reporting within multiple industries. Demonstrated success conducting deep-dive analyses of large databases and presenting findings to both technical and non-technical audiences. A flexible decision-maker with excellent analytical and communications skills, passionate about cross department collaboration, a curious mind for data and desire to ensure its integrity.SOFTWARE SKILLSLooker Studio | Google Suite | MS ExcelSnowflake | SQL Data QueryingPLATFORMSZendesk Explore | Five9 | JIRA | Asana | SlackSPECIALTIESKPI Dashboards | Forecasting / Time Series AnalysisBusiness to IT Liaison | Performance vs. Customer Experience | Process ImprovementGetting good people the attention they deserveINDUSTRY EXPERIENCECustomer Experience (CX)| Call Center | InsuranceSales Team Support | Telecommunications | B2B & SaaS | Martech

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