Jay Walker
Escalation Manager at Bayside Solutions
Based in Raleigh-Durham-Chapel Hill, United States
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Seniority
Manager
Department
Operations
Location
Raleigh-Durham-Chapel Hill
Industry
Staffing and Recruiting
Company size
212
Contact information
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j•••••••@baysidesolutions.com
Phone
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Background
About Jay Walker
Currently I’m (subcontracted by Bay Staffing Solutions) as an Incident Manager at Apple Computer working for the WPC (Wallet/Payments/Commerce) team. Previously I was lucky to have ridden the wave of what has become "unified communications" technology since its inception with VoIP. I started using the Callmanager product when it was owned first by Selsius as well as gateway voice services that predated even IP (VoFR, VoATM). I am very adept at implementing, managing and proselytizing VoIP, including training customers and other engineers. My last role at Cisco was as a Senior Incident Manager providing leadership across two customer-focused teams and performing many cross-process activities with other Service Operation teams as well as with Service Design and Transition groups.
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