Jayakumar Pandiyan

Background

About Jayakumar Pandiyan

Extensive hands on experience in Information Technology encompassing wide range of Application Development and Support, Migration, Transformation, Remediation, Delivery, Operations & Service Management Experienced in all the phases of software development / support life cycle with traditional models and agile methodologies which includes requirements, prioritization, design, build, integrate, test, deploy and release by effectively applying process and methods using appropriate tools in the area and the phase of work Domain of expertise includes Banking, Financial Services, Insurance, Retail, Media and Information Science ITIL V3 Certified, TCS Trained Project Manager, Program Manager, Service Delivery Manager, Application Support Manager, Service Manager, SAFe Agilist and Certified Scrum Master Experienced in onsite coordination, incident management, problem management, change & release management, environment management, business continuity and disaster recovery management Servant leader - forward thinking & moving forward mindset with the available limited set of resources, tools, process to deliver the excellent results Managed multi cultural team of diverse backgrounds, distributed in nature with greater bonding and effective engagement for broader sustainable value based outcomes Quickly becomes critical resource in any team with fast, collaborative and organized learning & adapting Key Skills: • IT Service Delivery & Operation Management • Technical Analysis • Business Analysis • Incident, Problem & Change Management • Process & Performance Improvement • KPI, OLA & SLA Management • Stakeholder & Vendor Management • Project & Program Management