Jayakumar Sharap
Senior Process Associate at Tata Consultancy Services
Based in Chennai, India
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Seniority
Staff
Department
Operations
Location
Chennai
Industry
IT Services and IT Consulting
Company size
696K
Contact information
Reveal Jayakumar's email and phone
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j•••••••@tcs.com
Phone
5 credits+91 ••• •••• ••••
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Background
About Jayakumar Sharap
Currently working as production support - L2 at tcs. I work for a client Kaiser who is in health care domain. As part of my L2 role, we provide 24×7 support for client applications which is based on informatica 10.4.1 to monitor application server health and it's performance metric. We use service now as a ticketing tool and troubleshoot the issue and also coordinate with multiple teams to traiage the incident as first response team, change tasks, we mainly work on the service requests like providing access and suppressing the alerts then we find RCA for the High incident to prevent in the future and also validate patch on the monthly basis.
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