Jayant Kumar

Background

About Jayant Kumar

I am a highly skilled IT Service Management Analyst with over 15 years of experience in operational support across multiple IT service management processes. My expertise lies in identifying incident trends, reviewing IT changes for risk and process adherence, and leading CAB meetings. I have participated in Major Incident functions and managed various service management processes, including knowledge management, continual service improvements, and risk management. As the Service Management organization matures, I have contributed to the development and management of processes related to service transition, license and asset management, vendor management, and configuration database management. I am committed to ensuring efficient and effective IT operations in a rotational on-call schedule. I am excited to apply my skills and experiences to a challenging role.