Jayant Patel

Background

About Jayant Patel

I’m a Customer Support Specialist with 4 years of experience, including roles as a Floor Support and Subject Matter Expert (SME) in the healthcare and BPO sectors. My journey began at Connect Business Solutions, where I built a solid foundation in communication and customer service. I then joined Teleperformance, supporting Byram Healthcare’s Revenue Cycle Management operations. Here, I developed in-depth expertise in U.S. healthcare billing and insurance claims. Beyond my core responsibilities, I’ve also acted as a Floor Support and SME, training and guiding new joiners, resolving escalations, and ensuring team knowledge alignment. I'm known for my attention to detail, ability to simplify complex processes, and passion for both customer and team success. I'm now seeking to grow into roles such as Team Lead, Process Trainer, or Healthcare Operations Specialist, where I can leverage my experience to drive performance and support teams at scale.