Jayashree Mitra

Background

About Jayashree Mitra

Seasoned Technology leader with 20+ years of experience in establishing, scaling, and transforming Global Capability Centres for leading financial services and retail technology organisations. Expertise in Enterprise Infrastructure & Product engineering/support. Empathetic multi-cultural people leader managing teams and stakeholders across Asia, Europe, UK, USA, Canada, Brazil & Australia. Completed Management studies from IIM, Bengaluru and a Post Graduate program in Data Science & Analytics. Recognised in the Financial Times Top 50 Future Women Leaders (2018). • GCC Strategy & Leadership – set up, developed and expanded global IT End User Services hubs for Banks and Retail giants, delivering innovation, efficiency, and scale. Creating Centres of Competence and scaling teams from 700 to more than staff across 40 geographies. • Enterprise End User Services & Digital Workplace – Endpoint Management, Collaboration and Productivity Tools, UX design & Research, AV/VC conference room technology, L1-L3 Tech Support, Integrated Command Centre (Event Mgmt & Observability), Cloud/VDI & Campus Technology. Supporting 2.3 million staff across 6 international locations & multiple time zones for Walmart, and staff across 40 countries for UBS. • Product Engineering - leading product engineering, driving large-scale transformation through platform-based architecture approaches that enable scalability, agility, and faster time-to-market. Adept at Agile and DevOps, leveraging CI/CD to accelerate release cadence while maintaining high reliability and quality. Linking technology outcomes to business impact through metrics such as NPS, adoption, and time-to-value. Led the modernization of Core Banking platforms and also a regulatory compliance management platform & many in-house systems using AI powered code generation, test automation and anomaly detection. • ERP & Enterprise Application Support - L2/L3 support/maintenance of large-scale ERP environments across banking and retail domains. Worked with SAP, PeopleSoft, Workday, SuccessFactors, and Ariba. Partnered with finance, HR, supply chain, and procurement teams driving upgrades, integrations, and automation initiatives. • Data Science & Analytics – Post Graduate in Data Science. Leading competence centres in AI covering predictive analytics, Robotic Process Automation, deriving relevant insights, driving hyper-personalisation, risk mitigation, and operational excellence.