Jaybon Lorett

Background

About Jaybon Lorett

I am a seasoned Customer Solution Specialist with 10+ years of team leadership and customer service experience in various sectors. Recognized for demonstrating a natural aptitude for technology sales, as well as for innovative initiatives and issue resolution, Professional focal points include strategic sales, customer satisfaction, technical acumen, staff development, POS and Salesforce, customer experience, and requirements gathering. Delivering superior administration on the latter areas of expertise requires the utilization of effective communication and organizational skills, as well as business acumen, procedure analysis, issue resolution, and resource management to support efficiency and maximum returns. Most recently, I was the Solution Specialist with Verizon Wireless. Under my leadership, I instructed customers of various levels of technical knowledge and experience on Verizon devices and programs for personal and business use. I delivered valuable troubleshooting solutions on all products in an effort to decrease wait times for technical appointments. In addition, I liaised with senior leadership, vendors, and cross-departmental teams to ensure the company’s customer experience structure was driving the business forward with minimal expenditures. Colleagues describe me as a progressive, driven, down-to-earth, sales and managerial expert who can be relied on to offer superior solutions that deliver profitable results on time and under budget.