Jayda Cortes
Customer Service Specialist Ii at Frontline Insurance
Based in United States
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Seniority
Staff
Department
Customer/Client Service
Location
United States
Industry
Insurance
Company size
560
Contact information
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j•••••••@frontlineinsurance.com
Phone
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Background
About Jayda Cortes
I am a Customer Service Specialist II at Frontline Homeowners Insurance with experience supporting policyholders through account updates, coverage questions, and policy-related concerns.I specialize in providing clear, solution-focused support while maintaining accuracy and compliance in fast-paced environments. My role allows me to bridge the gap between customers and internal departments to ensure smooth policy servicing and a positive client experience.I am passionate about helping customers feel informed and supported, especially during situations involving billing, coverage understanding, or policy changes.Core strengths include:• Customer Experience• Insurance Policy Support• Account Management• Problem Resolution• Administrative Accuracy• Cross-Team CollaborationI am continuing to grow within the insurance industry and am always open to opportunities that expand my knowledge in servicing, operations, and client relations.
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